Privacy Policy

Assured Property Solutions is a family run cleaning, repairs and property maintenance business based in Darlington, serving Darlington and surrounding areas.

If you have any questions about this policy, you can contact us at:

assuredpropertysolutionsltd@gmail.com

When you contact us, we may collect:

• Your name
• Your email address
• Your phone number
• Your address or job location
• Details about the work you need doing
• Photos or videos you send us of the job
• Messages you send through the website, email, Facebook, Messenger, TikTok or other contact methods

We only collect the information we need to understand your enquiry, provide a quote, arrange work, complete the job and keep basic records.

We may use your information to:

• Reply to your enquiry
• Provide a free quote
• Arrange a visit or job
• Understand what work needs doing
• Keep in touch about your booking
• Send invoices or payment details
• Keep records for business, tax or legal reasons
• Improve our service

We do not sell your personal information.

If you send us photos or videos of a property, we will only use them to understand the job, prepare a quote or carry out the work.

We will not post your photos publicly on our website or social media without permission.

We may share limited information where needed with:

• People helping us complete the job
• Payment or invoice providers
• Website, email or hosting providers
• Professional advisers such as accountants
• Legal or official authorities if required

We only share what is necessary.

We keep enquiry and job information only for as long as needed.

Some records may be kept for longer where required for tax, accounting, insurance or legal reasons.

You have the right to ask what personal information we hold about you. You can also ask us to correct it, delete it, or stop using it in certain situations.

The ICO explains that people have rights under UK data protection law, including the right to be informed, access their data, correct inaccurate data and request erasure in certain cases.

To make a request, email:

assuredpropertysolutionsltd@gmail.com

This website may use basic cookies that help the site work properly.

If we use analytics, advertising cookies, tracking tools or similar technology in the future, we will explain this clearly and ask for consent where required.

The ICO says websites must clearly explain how cookies and similar technologies work, what they are used for, and what the consequences are of accepting them.

This website may link to Facebook, TikTok, maps or other external websites.

We are not responsible for how those websites use your data. You should check their privacy policies if you use them.

If you are unhappy with how we handle your information, please contact us first and we will try to put things right.

You can also contact the Information Commissioner's Office, which is the UK organisation responsible for data protection.